We want you to be confident trying Get Known. This policy explains when refunds apply. It sits alongside your rights under the Australian Consumer Law, which cannot be excluded.
Every new account starts with a free trial that requires no card. We encourage you to use the trial to decide whether the Service is right for you before paying.
If you upgrade to a paid plan and are not satisfied, email us within 7 days of your first payment and we will refund that payment in full. This applies to your first paid subscription only.
Email accounts@getknown.com.au from the address on your account, with the word "Refund" in the subject. We aim to respond within 2 business days, and approved refunds are returned to your original payment method via Stripe (typically 5 to 10 business days to appear).
We may decline a refund where there is evidence of abuse, fraud, or breach of our Terms of Service (for example, signing up repeatedly to reuse the guarantee, or excessive usage before requesting a refund).
Nothing in this policy limits rights you have under the Australian Consumer Law. If the Service has a major failure, you may be entitled to a remedy regardless of the timeframes above.
Questions about billing or refunds: accounts@getknown.com.au.