Privacy Policy

Last updated: 3 June 2026

This Privacy Policy explains how GET KNOWN PTY LTD (ABN 20 690 046 103), which trades as Get Known ("we", "us", "our"), collects, uses, stores and discloses personal information when you use Get Known (the "Service"). We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

Account data: your name, email address, and a securely hashed password.
Billing data: your subscription plan and payment status. Card details are entered directly with Stripe; we never see or store your full card number.
Content you provide: questionnaire answers, knowledge-base files you upload, and videos you submit for the Viral Readiness Audit.
Generated content: the outputs the Service creates for you, saved to your account history.
Usage data: basic logs such as feature usage counts and timestamps, used for quotas, security and improving the Service.

2. How we use your information

To provide, operate and secure the Service and your account;
To process payments and manage subscriptions;
To send transactional emails (verification, password reset, billing, important notices);
To enforce usage limits and prevent abuse;
To comply with our legal obligations.

We do not sell your personal information.

3. Uploaded videos

Videos you submit for an audit are sent for transcription, scored, and then the video file is deleted. We retain the resulting text scorecard in your account history, not the video.

4. AI processing and confidentiality

Content you generate is automatically screened by a server-side filter that redacts certain sensitive names before output is returned, reducing the risk of confidential references leaking between users. You should still avoid submitting other people's confidential or personal information without authority.

5. Third parties (subprocessors)

We share limited data with trusted providers strictly to run the Service:

Provider	Purpose	Data shared
Stripe	Payment processing & subscriptions	Email, billing details (card handled by Stripe)
OpenAI	Audio transcription (audits)	Audio extracted from your uploaded video
Anthropic	AI content generation	Your prompts and relevant knowledge-base text
Resend	Transactional email delivery	Email address, message content
Hosting provider	Running the application & database	All stored account data, at rest

Some providers may process data outside Australia. We take reasonable steps to ensure they protect your information.

6. Data retention

We keep your account data while your account is active. You can export or delete your data at any time from your account settings. When you delete your account, we remove your personal data, except where we must retain limited records to meet legal, tax or accounting obligations.

7. Security

We use reasonable technical and organisational measures, including password hashing, scoped access controls, and signature-verified payment webhooks. No system is perfectly secure, but we work to protect your information.

8. Your rights

You may access, correct, export or delete your personal information through your account, or by contacting us. If you are in the EU/UK, you also have rights under the GDPR; if you are in California, under the CCPA. To make a request or complaint, contact us below. You may also contact the Office of the Australian Information Commissioner (OAIC).

9. Cookies

We use a single essential session cookie to keep you signed in. We do not use third-party advertising cookies.

10. Changes

We may update this policy and will notify you of material changes by email or in-app.

11. Contact

Privacy questions or requests: accounts@getknown.com.au.